ITIL® 4 Foundation

Certification course and exam voucher

What will you learn?

The price includes 2 days of virtual training, study materials, quizzes, practice exams, and an exam voucher.

Course Content

The ITIL® 4 Foundation course will introduce you to key service management concepts, ITIL® guiding principles, service value system (SVS), practices and their role in the organization.

The essence of the ITIL® 4 approach is to focus on the ultimate goal or value pursued by the consumer of the service, rather than on processes and technologies. At the same time, consumers mean both internal and external customers of the company.

So why not learn the basics of ITIL® 4 and extend its methods and principles to other departments or the company as a whole?

Course structure:

  • Introduction
  • ITIL® 4 Overview
  • Service Management Concepts
  • 4 Dimenstions
  • Service Value System 
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Summary

Don't miss this opportunity!

Who is it aimed at?

  • Head of IT department
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Everyone who interacts with the IT department
  • Service Desk agents / managers
  • Service / Process / Practice Owners
  • IT consultants and trainers / IT auditors
  • Auditors involved in audits of IT organizations
  • Students in the following areas: IT, management

What is included?

Virtual Training

Virtual training at the Ditum Group is a distance course in which the trainer works with the online audience in "live" : he shares his experience, explains educational material using examples, answers questions, during exercises checks the progress in understanding the material studied and identifies gaps for them filling.

Downloadable study guide

You can download the course materials in PDF format, which are great for self-study.


You will be able to download a glossary of terms used in this course. And also syllabus for the exam. These will help you pass the exam.

Exam voucher

Our course includes the PeopleCert web proctoring Certification exam ($363 USD value)The voucher expires 12 months from the date of purchase. After purchasing the course, we will send you a voucher to your email within 1 business day.


After each section, you will be able to consolidate the material studied with the help of quiz questions. This will help ensure the best preparation results.

Sample exams

At the end of the course, you will have the opportunity to take sample exams to test your knowledge before the actual exam.

Course Objectives

  • Basic knowledge of IT service management.
  • Providing a single, common language.
  • Demonstration of how you can improve your organization's performance using ITIL® 4 guidance.
  • Preparation for the ITIL® 4 Foundation certification exam.

Course prerequisites

  • No prerequisites (we'll teach you everything you need to know)
  • No prerequisites for the exam

About ITIL®

ITIL® has become the standard in IT service management worldwide. ITIL® helps all organizations, regardless of their industry or business sector, deliver their IT services in the most efficient and cost-effective manner. The framework focuses on IT service management best practices and efficient operations and is used by both government, commercial and non-profit organizations.

Accredited course

Our ITIL® 4 Foundation course is accredited by Peoplecert and is designed to introduce delegates to the basics of IT Service Management. Learn the key concepts of IT service management that will enable you to improve your work and the work of your organization. Delegates will gain an understanding of the ITIL® 4 Service Management Framework and how it has evolved to accommodate modern technologies and ways of working.


The exam is a multiple choise question and consists of 40 questions. To pass the exam successfully, you need to score 26 out of 40 points (65%).

The exam duration is 60 minutes + 15 minutes for candidates taking the exam in a language other than their native language.

Bloom level: 1-2.

Closed book exam.

To register for the exam, you must submit an application in advance and make 100% prepayment 10 days before the start of the exam. Fill out the exam registration form.

Exams can be paper based and can be taken at our Center or you can purchase a voucher to take an online exam. Successful passing of the exam is confirmed by an international certification. 

From 01.11.2019, AXELOS and PEOPLECERT have established a mandatory rule: every student of any ITIL® training course must buy an exam too (to take it or not, and when to take it, the student can decide for himself). Please do not forget to order the corresponding exam when ordering a course. Additional information can be obtained by leaving a request. This rule applies to all ITIL® training courses. It is valid for all training centers.

Fill out the exam registration form

Accredited course

Ditum Group is an accredited organization to provide ITIL® 4 Foundation.

ITIL affiliate

All our courses are rigorously reviewed by an accreditation body prior to publication. You can rest assured that you are receiving the highest quality training at an affordable price.

More information on ITIL® 4

ITIL® is the best practice for service management. The service approach to managing IT services has been used for a long time. Over the years of practice, the service approach has proven its effectiveness. ITIL® is used in more than 90% of Fortune 500 organizations worldwide.

FORBES Insights: State of ITSM 2017 also highlights the value of ITIL®, with 88% of IT professional respondents claiming ITSM is important to their digital transformation efforts. Many business units outside of IT are now also using service management.

The essence of the ITIL approach® 4 is focusing on the end goal or value pursued by the service consumer, and not on processes and technologies. Customers include both internal and external customers of the company.

So why not learn the basics of ITIL® and extend its methods and principles to other departments or the company as a whole?

To get the best IT job, you need to have work experience as well as the right training and certifications. Many organizations, when looking for new hires, use a specific list of requirements, where they use the correct keywords and certifications to create a shortlist of candidates for interviews. And how do you know which training and certification is right for you? You can try searching for different jobs and looking at their requirements, but we know one thing is that millions of certified professionals around the world say that the ITIL® 4 Foundation certification is one of the most popular IT qualifications and could be the one that will provide you your next role in the business you want to work in.


Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 Foundation is the most current certification you can earn and is a great addition to your knowledge base. If you want to continue your education and gain additional knowledge and processes to become an ITIL® Managing Professional or ITIL® Strategic Leader, you will need to pass the ITIL® 4 Foundation exam, which is a prerequisite for advancing to a higher level of training.

We will answer your questions


Certified courses prepare for exams. Some courses above the Foundation level require mandatory courses from accredited organizations.

Yes, according to the rules of Axelos (the British company that owns ITIL®), not only organizations, but also every trainer and training material must be accredited. Accreditation is issued through a single examination institute Peoplecert.

Yes. Our company is an accredited organization. We are regularly audited by Peoplecert. We also have the right to teach and proctor the exams (paper exams) or sell exam vouchers (online) through the

At the same time, unfortunately, there are many illegal training centers trying to teach the best ITIL® practices. They not only break the rules, but also distort knowledge and do not issue international certificates.

Yes. Leave us a request and we will contact you.

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