Ditum Group strives to provide its services based on world-class service management processes based on ITIL®, PRINCE2®, COBIT® guidelines. ITIL® is recognized worldwide as a framework of best practice for service management in response to business needs.
We have extensive experience with different types of transformation programs and have a proven roadmap for helping clients, as you can see in the diagram.
We can provide a solution based on ITIL® and our core business competencies, reducing risk, taking business as business as usual, and implementing innovation and creativity that allows the customer to harness the power and flexibility that Ditum Group offers as a business partner. Our Consultants can tailor ITIL® to support formal quality and performance frameworks such as Sarbanes Oxley, COBIT®, Six Sigma, ISO 9000 and ISO / IEC 20000®.
All of the results we provide were delivered much faster, which also reduced labor costs by up to 50% thanks to the use of mature tools such as FoxMAPSᵀᴹ and FoxPRISMᵀᴹ and prior experience with transformation programs.
Some of the benefits that clients have received from working with us:
Fox IT's Organization Maturity Assessment Service for Service Management (ITIL®) or Compliance (ISO / IEC 20000). This service provides an independent and objective view of the current state of affairs, which allows for the development of a targeted roadmap for improvement.
An online knowledge base covering all integrated processes (ITIL® v3, ITIL® 4 and ISO/IEC 20000), complemented by accompanying template documentation. FoxPrism™ helps accelerate ITSM improvement and implementation efforts and is tailored for each organization.
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