Building effective service teams in your organization

Use our tools and get the effect of transformation programs

We are a leading IT service management and ISO/IEC 20000 certification consulting organization

ITSM roadmap

Our services

Ditum Group strives to provide its services based on world-class service management processes based on ITIL®, PRINCE2®, COBIT® guidelines. ITIL® is recognized worldwide as a framework of best practice for service management in response to business needs.

We have extensive experience with different types of transformation programs and have a proven roadmap for helping clients, as you can see in the diagram.

We adapt best practices for your organization

We can provide a solution based on ITIL® and our core business competencies, reducing risk, taking business as business as usual, and implementing innovation and creativity that allows the customer to harness the power and flexibility that Ditum Group offers as a business partner. Our Consultants can tailor ITIL® to support formal quality and performance frameworks such as Sarbanes Oxley, COBIT®, Six Sigma, ISO 9000 and ISO / IEC 20000®.

Our strengths

Here are some of the benefits our clients derive from their transformation programs:

  • Improved communication and understanding between internal departments and other key stakeholders.
  • Improved working relationships with business units within the broader organizational group have allowed the organization to clearly demonstrate its ability to ensure consistent service delivery and management in its service catalog.
  • Better control and more efficient implementation of new and changed services.
  • Consistency in the work of processes and generated products. 
  • Implementation of a new set of ITSM tools providing much better data collection and analysis.
FoxPrism ITIL

Accelerated by applying best practices and our tools

Accelerated transformation

All of the results we provide were delivered much faster, which also reduced labor costs by up to 50% thanks to the use of mature tools such as FoxMAPSᵀᴹ and FoxPRISMᵀᴹ and prior experience with transformation programs.

Some of the benefits that clients have received from working with us:

  • Completely objective and independent view of current activities and practices.
  • Continuous participation in the program ensured consistency and quality at all key stages of the project life cycle.
  • Providing support across a range of disciplines helped to minimize the impact on internal resources in a number of areas.

Assessment of the level of maturity of processes


Fox IT's Organization Maturity Assessment Service for Service Management (ITIL®) or Compliance (ISO / IEC 20000). This service provides an independent and objective view of the current state of affairs, which allows for the development of a targeted roadmap for improvement.

FoxMaps ITIL
FoxMaps ITIL
Foxprism photo

Process templates and required documentation


An online knowledge base covering all integrated processes (ITIL® v3, ITIL® 4 and ISO/IEC 20000), complemented by accompanying template documentation. FoxPrism™ helps accelerate ITSM improvement and implementation efforts and is tailored for each organization.

Do you want to improve your business?

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