About us

Accelerating transformation programs

Ditum Group

Ditum Group specializes in helping clients accelerate transformation programs that improve their business through service management. We bring experience through globally renowned instructors, consultants and toolkits to shape the most appropriate solution for implementing change, it can be the adoption of service management systems (such as ITIL®, COBIT®, MOF ™), certification of international standards (ISO / IEC 20000, ISO / IEC 27001) or more specialized processes such as software asset management, information security management, and service design lifecycle.

Service Management

Our clients contact us to help them change their service management best practices with the goal of significantly transforming the way they deliver services, including:

  • Understanding the implications of technology implementation for the existing process model and, in particular, the transformation required to move to end-to-end processes;
  • Development and implementation of change programs that can be self-sustaining and contribute to continuous business improvement;
  • Cost control (to be more efficient);
  • Improving the quality of service;
  • Closer communication (working with agreed requirements and service levels);
  • Achieve compliance (in line with financial regulatory frameworks such as Sarbanes-Oxley, MiFID, Basel III, etc .; or vendor regulatory constraints).


We believe in people. This includes roles, competencies, skills, and organizational culture. All courses and workshops that we conduct are primarily focused on solving the business problems of your organization. This allows you to quickly get a return on investment from training.


Every activity in the processes must create value. We use continual improvement model, best practice guidelines and a service management approach when building processes. We have a large database of processes with all the best practices documentation. We tailor them to fit your organization.


Whatever your requirements, we have the technology, experience and people to help them with it.

We make it simple

We take a service approach that is based on value co-creation. Every service, process, and CI should have owners who are responsible for continual improvement. 

Your goals - Our solutions.

We believe in teamwork

We focus on solving your business problems. Name them and we will work with you to develop a solution that suits your organization. We will use the knowledge from the best practices and experience of our employees, who have completed many transformation programs around the world, and adapt them to your requirements.

Are your employees working on tasks that don't create value?

Your employees do not share information with other teams?

You do not understand why the IT department is constantly asking for money and they cannot provide proper business case?

Your business units constantly dissatisfied with the provided IT, HR, legal services?

You do not know who is responsible for the process, who is responsible for providing the service?


Our Clients

We provide value for them

ТОО «Ditum Group» — это международная компания, зарегистрированная в Казахстане. Мы работаем в Казахстане, Кыргызстан, Узбекистане, Азербайджане и Российской Федерации. Мы гордимся тем, что предоставляем опыт и ноу-хау для самых передовых компаний в мире.

Do you still have questions?

Write to us and stay in touch

Shopping Cart

We are here to help

Leave us a request and our consultants will contact you